If there is sensitive information that must be conveyed in order to provide a complete picture of the scenario you're facing, please let us know and we will set up a secure upload mechanism that can be used. Please redact sensitive information that would not be appropriate for email communication prior to sending the requested information. NOTICE: The requested troubleshooting data may include sensitive information (usernames, passwords, publicly-accessible host names or IP addresses, etc.). Since trace options can contain sensitive information, feel free to send it as an attachment via email to Please reference " Attn Brenda - Forum Thread #13231" in the subject line. Finally, open a text editor, paste the information from the clipboard into the editor program, and save it as a text file.Once the problem occurs, please right-click inside the terminal window and choose Select All, then right-click again and choose Copy to transfer the information to the clipboard.With trace options enabled, you will notice debugging information displayed in the terminal window that isn't normally there by default when SecureCRT is attempting to establish a connection, and at certain times throughout the lifetime of the connection. If you open the File pull down menu again you should see a checkmark next to Trace Options, indicating that troubleshooting output is now enabled. First, open SecureCRT's main File pull-down menu and select Trace Options.(Meaning an exception has been made for Putty, but not SecureCRT.)
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In that case, you likely have personal firewall software blocking your outgoing connection. Unless you only get about 5-10 lines of debugging info and one of those has something like " 0 bytes sent, 0 bytes received" in it. If that fails, please send Trace Options output to per the below instructions. To my thinking, to match Putty's string, in a Quick Connect dialog (SSH2 protocol) in SecureCRT, you would put: Please list the explicit steps taken to configure SecureCRT. There's really not enough info here to help.
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